Our Customer Service Commitment
In today’s world of impersonalized customer support, Mailmax Mailing Solutions strives to be out of the ordinary. Mailmax is an organization that was founded and built on exceptional customer service. When contacting Mailmax by phone, you’ll be greeted by a live customer service associate, not the challenge of navigating an automated phone system.
As your service call is received, our local area service staff will record your call, provide you an accurate timeframe for when our technician will be on site and in many cases we will be able to eliminate the need for a service call by offering immediate phone support for troubleshooting common issues. When a service call is needed, we are able to identify the next nearest technician through the use of our high tech call dispatching software and the use of our GPS tracking software.
Our entire service team (none of which is outsourced) are all equipped with company service vehicles, an extensive car stock of commonly needed parts and supplies and assisted by GPS navigation systems and iPhone communications.
Our solutions are backed by a total satisfaction guarantee and our investment plans are simple and convenient. A unique vendor in the marketplace, Mailmax is large enough to meet the requirements of any size mailer without the corporate giant customer experience. You’re more than just an account number with Mailmax. Finally, there’s someone in the mailing industry that’s easy to do business with!
With our exceptional ratio of field service personnel to customers – the highest in the industry – Mailmax Mailing Solution’s team of experienced, factory-certified technicians provides swift, professional and timely on-site service.